|
|
|
|
|
 |
Services: tech
know-how
Channel M2 invented online multimedia research -- and the
service model to support it: The most and best tech
know-how in the
industry. Period.
When your colleagues
and
internal or external clients are watching,
everything HAS to work. We get that.
Too, we realize that you prefer to be a researcher -- not a technologist.
So we've built a business model based upon high touch service
-- one that makes it all work. Specifically:
-
Before interviews, we can assist Respondents with
installing and testing web cameras. With Channel M2,
there is no suspense. Everyone knows it will work --
days before the interview even begins.
-
During interviews, we have 1-4 skilled technicians
in your interview room -- every minute of
every interview. With Channel M2 handling the
technical details, you can focus on the research.
-
After interviews, we make it easy for you
and your Research Team to access your data 24/7,
including complimentary digitally recorded
interviews (streamable to your computer anywhere in the world), detailed notes, and
edited video clips.
This high touch service, combined with Adobe's stable tech
platform (i.e. the bugs have all been worked out), explains why the
Channel M2 experience works -- and works well.
In comparison, our competitors want scalability. That's
why they offer no or low tech support. In many cases, you
are on your own, or given a tech support phone number to call
(and wait on hold) during an interview when something goes wrong.
It's also why you see "Channel M2 me-too" companies appear --
and then quickly disappear. They want nothing to do with a high
touch service model.
Having developed 100+ pages of internal processes and extensive
training for our techs, Channel M2 knows how to make it work,
and will spend as much time as is required to make it work for
you.
|
|
|
|
